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Frequently Asked Questions

> Event Information

What are some important links to bookmark?
The following websites would be great to bookmark, as they contain a lot of event information: the SHARE event website, the Exhibitor Resource page, the Exhibitor Portal, the Exhibitor Registration site, and the Exhibitor Services Manual.

Where can I find the full SHARE Pittsburgh agenda?
The agenda for the full week can be found here.

Does SHARE have a discounted rate for hotel rooms?
SHARE has reduced rates at two nearby hotels – The Westin Pittsburgh and the Omni William Penn Hotel. For more information, click here.

Where in the David L. Lawrence Convention Center is the Exhibit Hall?
The STE will be located in the David L. Lawrence Convention Center, Level 3, Spirit of Pittsburgh Ballroom.

Where in the David L. Lawrence Convention Center is registration?
Registration will be on the 3rd floor of the David L. Lawrence Convention Center, Level 3, Spirit of Pittsburgh Ballroom Foyer.

> Exhibits Information

Who can I contact if I am interested in being an exhibitor?
Please contact kmcdonnell@share.org if you would like information about the exhibitor program. You can also learn more about the SHARE Sponsorship and Exhibit Program by reviewing the SHARE Prospectus. 

What is included in the exhibitor package?
Each 10’x10’ booth will be set with 8’ high backwall drape, 3’ high side dividers, 7” x 44” cardstock identification sign, (1) 6’ skirted table, (2) side chairs, (1) wastebasket, and (1) 500 watt electrical outlet. Four complimentary exhibit booth staff registrations and one upgrade to a full conference badge at a discounted rate of $1,520 are also included per every 10’x10’ booth space purchased. Additional exhibit hall badges may be purchased for $260 each.

How much does it cost to exhibit?
The exhibit space rental charge is $3,675 per 10’x10’ booth space. Click here for more information on pricing and discounts.

Who are the exhibitors at SHARE Pittsburgh?

To view a list of exhibitors, please click here and click on the button in the top left corner. A list of exhibitors and their booth numbers will drop down.

Where can I view the floor plan?
The Pittsburgh floor plan plan can be viewed here.

What are the SHARE Technology Exchange Expo hours?
The SHARE Technology Exchange Expo (also known as SHARE’s Exhibit Hall, or STE) is open:

Monday 4:30 p.m. - 7:30 p.m.
Tuesday 4:30 p.m. - 7:30 p.m.
Wednesday 11:00 a.m. - 2:00 p.m.


What does STE stand for?
STE stands for SHARE Technology Exchange Expo. This is the tradeshow portion of the event and is held in the exhibit hall. 

Do you send or sell event attendee lists?
SHARE Show Management sends a full attendee list approximately 4-weeks and 1-week prior to the event, and a full attendee list 2-weeks post-event to all registered exhibitors. Please note that neither of these lists include email addresses or phone numbers and they do not include those who have opted out of exhibitor communications during registration. These lists are reserved only for the companies that exhibited at the event.

How do I select my booth space?
If you contract a booth prior to the day of space selection, you will receive an email with a call-in time and will be able to select your booth on the selected date. If you contract after the space selection date, you can send in your top two booth choices to kmcdonnell@share.org and the SHARE Show Management team will reserve your booth for you. The floor plan will be available later this spring.

How is the order selected for space selection?
Space selection call-in times are based on sponsorship level and priority points. The premier sponsors get to select first, with Platinum going first, then Gold, Silver, and Bronze. Within each sponsorship level, order is determined based on the amount of priority points. After the premier sponsors select, the rest of the exhibitors’ call-in times are determined by the amount of priority points the company has.

How can I earn points for Pittsburgh?
Your company can earn priority points for Pittsburgh space selection by submitting a contract onsite or in the weeks following Phoenix, by having purchased a booth at the Phoenix event, for being a SHARE 2019 member, for signing up as a SHARE Pittsburgh Premier Sponsor, for being a SHARE Pittsburgh contributing sponsor, and completing the post-event Phoenix exhibitor survey.

Where can I find shipping information?
Shipping information can be found in the Exhibitor Services Manual.

How can I order lead retrieval?
The Lead Retrieval order form can be found here. All order forms are included in the Exhibitor Services Manual.

Can I set up my own booth?
The answer to this question varies from city to city. For Pittsburgh, you are allowed to set up your own booth if you are an employee of the exhibiting company and you can set it up without using any power tools. If you need assistance setting up your booth, you can order labor through Shepard or a different Exhibitor Appointed Contractor. If you choose a different contractor, you must submit the Exhibitor Appointed Contractor forms which you can find in the Exhibitor Services Manual.

What is SHARE’s booth cancellation policy?
If a booth space is cancelled or reduced 90 days or more from the start of the event, the exhibitor will incur an administrative fee of 50% of the total booth cost. If cancellation or reduction of exhibit space is made 89 days or less from the start of the event, there will be no refund.

> Payment Information

Where can I view my invoice?
To view your invoice, please click here and enter your company password. 

How can I pay by credit card?
You can pay by credit card by clicking here. As a reminder, you will need your company password to log in.

How can I pay by check?
Please send your invoice and check to the below address:

SHARE Association
Attn: Exhibits
PO Box 775198
Chicago, IL 60677-5198

To view your invoice, click here. As a reminder, you will need your company password to log in.

I don’t know my company password to log in and pay my invoice; how can I retrieve this?
You can use the Forgot Your Password function on the main page of the Exhibitor Portal. Please contact SHAREShowMgmt@SHARE.org if you have any additional issues or questions.

How can I pay by wire transfer?
Please contact SHARE at SHAREShowMgmt@SHARE.org for wire transfer information.

When are payments due?
All payments for SHARE Pittsburgh are due by Tuesday, June 18, 2019. Your freight will not be delivered to your booth until payment is received.

> Registration Information

What is the registration process for exhibitors?
To access Exhibitor Registration, click here. If you have any questions regarding registration, please contact registration@SHARE.org.

What is included in the Exhibit Hall badge?
Four complimentary exhibit booth staff are included per every 10’x10’ booth space purchased. Additional exhibit hall badges may be purchased for $260 each. These only allow access to the STE only. Booth staff with Exhibit Hall Only badges will not be able to attend technical sessions.

What is included in the Full Conference Upgrade?
One upgrade to a full conference badge at a discounted rate of $1,520 is also included per every 10’x10’ booth space purchased. This gives access to both the STE and technical sessions.

What if I am an exhibitor, but also a speaker?
Please register as a speaker though our main registration page here. When you check in onsite in Pittsburgh, please let the registration staff know that you are also an exhibitor and they will provide you an exhibitor badge holder for access into the STE.

If you have any questions regarding registration, please contact registration@SHARE.org.

How do I find my vendor code to register?
You will be emailed your vendor code once your booth space has been selected. If you have misplaced your vendor code, please contact SHAREShowMgmt@SHARE.org.

> Resources and Communications

What is the Exhibitor Portal?
The Exhibitor Portal is where exhibitors can update their company information, purchase booth space and sponsorships, and make payments. Each company has a unique password, made up of 6 letters and numbers.

How do I log in to the exhibitor portal?
Click here to access the exhibitor portal. You will need your company password to log in.

How do I change the primary contact information for my company?
To update your company’s contact information, please do so in the Exhibitor Portal by clicking here. You will need your company password to log in. In the “Company Info” section, click Edit. Once completed, click Submit.

Can exhibitor related SHARE communications be sent to multiple people?
Yes. If you would like multiple people to receive communications from SHARE, you can add their information here.

Can I use this password for anything else?
Your company password only gives you access to the exhibitor portal. You will only be able to log in to the main SHARE site if your company is a corporate member.

I don’t know my company password for the Exhibitor Portal; how can I retrieve this?
You can use the Forgot Your Password function on the main page of the Exhibitor Portal.

Where can I find costs for renting AV, utilities, and furniture for my booth space?
Specific rental forms and information can all be found in the Exhibitor Services Manual.

Does SHARE provide any materials I can use to promote my company’s attendance at SHARE Pittsburgh?
Each registered exhibitor will receive a unique URL to their own Exhibitor Marketing Kit dashboard. Contact the SHARE HQ marketing team at media@share.org for a link to your custom marketing materials you can use to promote your participation at SHARE Pittsburgh.

My company wants to host an event while at SHARE. What do I need to do?
Exhibitor Hosted Event forms will be included in the Exhibitor Services Manual.

> Sponsorship Information

Where can I view the different sponsorship packages?
You can learn more the SHARE Sponsorship and Exhibit Program by reviewing the SHARE Prospectus. There are also a’ la carte sponsorship items available to purchase. For any questions, please contact kmcdonnell@SHARE.org. More information can also be found here.

Who do I contact if I have questions about sponsorships my company already purchased?
Please contact SHAREshowmgmt@share.org if you have questions about sponsorships that have already been purchased.

Can I purchase a Lunch & Learn?
Platinum, Gold, and Silver Premier Sponsors receive 1-2 Lunch & Learn sessions with their premier sponsorship. Bronze Sponsors are not eligible to host a Lunch & Learn session. Lunch & Learn sessions are not for sale to non-premier sponsors.

Can I purchase a Vendor Sponsored Presentation?
Yes; however, these are limited and are sold at a first-come, first-served basis (after Premier Sponsors have confirmed their participation). Please contact kmdonnell@share.org if you are interested.

What is a Vendor Sponsored Presentation?
A Vendor Sponsored Presentation (VSP) allows your company to speak to a targeted group of attendees that want to learn more about your specific product(s) and/or service(s). Presentations are scheduled on a first-come, first-served basis. Sponsor may host raffle and/or collect leads during the session. All Vendor Sponsored Presentations are on Tuesday, August 6, 2019, from 1:45 p.m. – 2:45 p.m.

Can I sponsor or purchase more than one VSP?
Yes, this is permitted; however, all Vendor Sponsored Presentations are offered on the Tuesday of the event at 1:45 p.m. SHARE cannot guarantee that sessions will not be competing with themselves. If we have additional time and availability in our schedule, SHARE may be able to offer an alternative date and time for a second VSP session; however, this is not guaranteed. Please contact kmcdonnell@share.org if you are interested.

Do I have to be a Premier Sponsor to purchase a VSP?
No, you do not have to be a premier sponsor to purchase a VSP. VSP’s are reserved first for Premier Sponsors; however, once all sponsors are confirmed, these will be available for purchase to exhibitors.